Due to the scheduled maintenance updates to the FedEx test environment, customers may encounter an unstable test environment January 8 through January 16 in preparation for the January 17 production environment interruption.

January 10, 2015 Production Environment Interruption:

Start Date and Time: Saturday, January 10, 2015; 10 p.m. CT

End Date and Time: Sunday, January 11, 2015; 1 a.m. CT

Duration: 3 hours

Affected Environment: Production

Affected Functionality: Rating, Shipping and Tracking

January 17, 2015 Production Environment Interruption:

Start Date and Time: Saturday, January 17, 2015; 9 p.m. CT

End Date and Time: Sunday, January 18, 2015; 12 midnight CT

Duration: 3 hours

Affected Environment: Production

Affected Functionality: Rating, Shipping and Tracking

What you should do:

Please ensure that the appropriate team members are aware of these important updates. If you have questions or need technical assistance following the updates, please call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.